1. Return Eligibility
- Returns are accepted within 30 days from purchase.
- Products must be unused, unopened, and in original packaging.
2. Non-Returnable Items
- Opened or used products cannot be returned for hygiene reasons.
- Clearance and final sale items are non-returnable.
3. Refunds
- Approved returns will be refunded via the original payment method within 5-10 business days.
4. Damaged/Defective Items
- Contact us at essencenyou@gmail.com with photos if items arrive damaged. We will offer a replacement or refund.
5. Return Shipping
- Customers are responsible for return shipping unless the product is defective or incorrect.
6. Initiate a Return
- Contact: essencenyou@gmail.com or call/SMS 0487761612 to request a return/refund.